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Cancellation policy

At Tour Fiji, we understand that plans can change, and unexpected situations may arise. To ensure a transparent and fair cancellation process, we have established the following cancellation policy for our tours:

  1. Cancellation Period:
    • Cancellations made 48 hours or more before the scheduled tour will receive a full refund.
    • Cancellations made within 48 hours of the scheduled tour are non-refundable.
  2. Cancellation Process:
    • To cancel a reservation, customers must contact our customer support team via email or phone provided on our website.
    • Please provide your booking details, including the reservation ID, tour name, and date of the scheduled tour.
  3. Refund Policy:
    • Refunds for cancellations made within the stipulated period will be processed within 7 business days.
    • Refunds will be issued to the original payment method used during the booking.
  4. No-Show Policy:
    • No-shows (participants who do not show up for the tour without prior cancellation) are non-refundable.
  5. Tour Modifications:
    • Tour Fiji reserves the right to modify or cancel tours in the event of unforeseen circumstances, such as extreme weather conditions or insufficient bookings.
    • In the rare event of a tour cancellation by Tour Fiji, customers will be notified as soon as possible, and a full refund will be issued.
  6. Weather-Related Cancellations:
    • Tours may be subject to cancellation or modification due to adverse weather conditions. In such cases, Tour Fiji will make every effort to reschedule the tour or provide a suitable alternative.
  7. Group Bookings:
    • Different cancellation policies may apply to group bookings. Please refer to your group booking agreement for specific details.
  8. Policy Updates:
    • Tour Fiji reserves the right to update or modify this cancellation policy without prior notice. Any changes will be effective immediately and will be reflected on our website.

By booking a tour with Tour Fiji, customers acknowledge and agree to the terms of this cancellation policy. We encourage our customers to review this policy carefully and contact us with any questions or concerns.